L.E.T. Refresher Workshop
Learning is a journey, not a one-time event.
While a Leader Effectiveness Training (L.E.T.) workshop can spark powerful breakthroughs, it’s common for skills and concepts to fade over time if they’re not regularly practiced. That’s why refresher workshops are so valuable. They give graduates the opportunity to revisit the core L.E.T. tools they first learned, strengthen their understanding, and apply them with renewed confidence.
In these sessions, participants review essential skills while also exploring the stages of learning—why mastering new communication techniques takes consistent effort. Through role plays, video demonstrations, guided coaching, and plenty of practice, graduates walk away re-energized and more motivated to integrate L.E.T. skills into their daily lives. Plus, they gain access to a mobile site created exclusively for L.E.T. alumni.
One-Day Workshop Agenda
Morning Session
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Understanding the Four Stages of Learning
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Why Mastering New Skills Can Be Challenging
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The Concept of Problem Ownership
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Determining Who Owns the Problem
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Common Communication Roadblocks
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Building Strong Listening Habits
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Practicing Active Listening Techniques
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Using Confrontive I-Messages Effectively
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Recognizing and Addressing Anger
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Applying Confrontive I-Messages in Practice
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Real-Life Scenarios with Confrontive I-Messages
Afternoon Session
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Transitioning Smoothly with Active Listening
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Seeing Conflict as a Positive Opportunity
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Identifying Different Types of Conflict
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Key Principles for Applying the No-Lose Conflict Resolution Method
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Reviewing the Method III Checklist
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Step-by-Step Guide for Method III Problem Solving
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Approaches to Resolving Value Collisions
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Clear Communication in the “No-Problem” Zone
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Sending Declarative I-Messages in Practical Situations
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Expressing Appreciation with Real-Life I-Messages
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Preventive I-Messages Applied to Everyday Scenarios
